For Owners

Google Maps location for Homebush NSW

Homebush NSW
250 Parramatta Rd
NSW 2140

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02 9758 8666

Baulkham Hills NSW
19 Old Northern Rd
Baulkham Hills
NSW 2153

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02 9639 7744

Gosford NSW
U3, 401 Manns Rd
West Gosford
NSW 2250

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02 4323 3886

Canberra ACT
2 Yallourn St
ACT 2609

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02 6280 6344

Brisbane QLD
532 Seventeen Mile Rocks Rd
Sinnamon Park
QLD 4073

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07 3172 0593

Visiting a specialist

You will need a referral from your regular veterinarian to see an ARH specialist. Appointments can be made by contacting our reception team on (07) 3172 0593 or . We have abundant free onsite parking. Please bring your referral letter with you as well as any other information such as x-rays and current medication.

Depending on the nature of your pet’s illness you will meet with either a surgical, medical or oncological specialist. Your specialist will discuss your pet’s history and assess your pet. Your pet may need to stay in hospital for further diagnostic work or treatment so we advise keeping some flexibility where possible on the day of your appointment.

Your specialist will provide a complete range of options for your pet’s treatment, including prognosis and an estimation of costs. Our specialists will work closely with your referring veterinarian to ensure a holistic approach is taken to your pet’s care.

Your specialist will discuss any costs with you before these take place unless it is an emergency situation. Please see reception after each appointment to finalise your account.

Please don’t feed your pet after 10pm the night prior to your appointment, unless your pet is diabetic or very young. This is in case your pet requires urgent medical treatment.

Hospital stays

Your pet may be required to stay at ARH for further diagnosis and treatment. You will be provided with a Consent for Treatment form which will include an estimate of costs.

If your pet is coming in for a procedure please fast them from the night before. This means they can have dinner as normal and then take away their food at about 10pm so they have an empty stomach the next morning. Offer them as much water as they like. If they are a diabetic, or have any other medical conditions, please contact your vet or our friendly reception team to discuss.

Throughout your pet’s treatment we will keep you updated on their progress. We understand that you may miss your pet and be worried about them and encourage you to also call us at any time, day or night, for an update.

ARH Brisbane is open 24 hours a day and our visiting hours are flexible throughout the day and evening. Please speak to one of our receptionists to arrange a time for visiting your pet.

Payment and insurance

Your specialist will discuss any costs with you before these take place unless it is an emergency situation. Please keep in mind that this is an estimate and costs can potentially rise due to unexpected patient complications and prolonged hospital stays.

ARH requires at least 50% of the treatment estimate to be paid at the start of treatment with the account to be finalised at the time of your pet’s discharge. We may ask for a progress payment during your pet’s stay in hospital. Please see reception after each appointment to finalise your account. ARH accepts cash, eftpos and credit cards.

If you feel you will need assistance to pay your account, please let reception know as soon as possible. VetPay is a company which offers affordable finance options. VetPay applications need to be made before treatment begins so please speak to reception for more information and to start the application process.

Our friendly receptionists are happy to complete insurance claims for your pet’s treatment with us. Most insurance companies now accept claims online, so all we will need is your insurance company name and your pet’s policy number and we can process your claim. When you finalise your bill, please ask reception to process the claim.