250 Parramatta Rd
- 02 9758 8666
07 3172 0593
Cnr Kessels Rd & Springfield St
Cnr Kessels Rd & Springfield St
Macgregor, QLD, 4109
We are committed in providing our clients with the best possible customer service experience. ARH is bound by the Privacy Act 1988, which sets out a number of principles concerning the privacy of individuals.
We understand that all information collected, both through our website and in our practice, is often of a sensitive nature and therefore we insure that we are compliant with the highest privacy standards to keep all personal information collected by us is kept secured and protected.
The types of personal information we collect may include, but is not limited to, your name, contact information, your pet’s name, pet’s date of birth, pet’s breed information, your pet’s health information, your pets insurance information and any other information about you or your pet that is prudent to our needs.
We will collect your personal information directly from you. This pay be in person, on the telephone or online.
We also may obtain personal information about you or your pet from third parties such as Animal Health Professionals. If we collect personal information about you from a third party and it is unclear that you have consented to the disclosure of you or your pet’s information to us, we will take reasonable steps to contact you and ensure that you are aware of the circumstances for the collection and purposes for which the information will be used.
Any information collected is for the purposes of providing veterinary services to you and your pet. If you do not provide us with some or all the information we request, we may not be able to offer you our full services.
ARH uses analytics programs to help inform us on what visitors are viewing at when visiting our website. This information helps us review our website and make changes when needed based on the browsing information collected. These programs do not collect any personal information nor do they place small data files (cookies) onto your computer.
Our practice registration form has an indicated ‘opt out’ feature for future marketing and social media uses. ARH participates in education programs for veterinarians, veterinary students, veterinary support staff and clients. We do this in the form of seminars, placement programs and social media. If you elect to opt out we will not contact you in relation to these matters, however, if you choose not to opt out we may use personal information such as your name and email to contact you with social media requests or marketing and promotional material.
ARH may need to disclose your personal information to other companies in order to carry out activities. This may include, but not be limited to, customer freight shipping, for pharmaceutical manufacturing purposes, laboratory testing, financial assistance, debt collection and social media management.
The companies we use will only be permitted to obtain the information required for that company to deliver the required service. We will take reasonable steps to ensure that the organizations used are bound by confidentiality and privacy obligations.
ARH will take all reasonable steps to ensure the protection of all the personal information gathered, of both you and your pet, is not misused, interfered, lost or is the access to the information is not unauthorised.
Your personal information is stored on a password protected electronic database, which may be on our database, a service provider host or other third party database storage or server provider. Backups of electronic information are written to drives which are located both on and off site.
Hard copy information is limited in our organisation and if obtained is generally stored in our offices, which are secured to prevent entry by unauthorised personnel. Any personal information gathered which is not actively being used is archived, for a period of 7 years, with a third party provider used for secure archiving services.
ARH does not hold onto any debit or credit card information that is received on a daily basis. Any card information that is provided to us is used on a once per off basis unless requested by the individual providing that information.
If, for any reason, any personal banking information, debit card, credit card, or electronic bank details are provided to us, they will be stored in a secure area, whether hard copy or electronic, and have restricted personnel access. When the information is no longer required, or requested to be removed, it will be then archived and destroyed in accordance with privacy law requirements.
All ARH medical records and diagnostic images are the property of ARH. We reserve the right to not provide this information without satisfactory justification. As a service, we do provide a written Specialist Medical summary that we provide to your veterinarian upon your pet’s discharge from our facility.
Phone: 02 9199 8983
Animal Referral Hospital
PO Box 686
Sydney Markets NSW 2129